At FOBB Infotech, we aim to provide fast, reliable, and hassle-free delivery for all orders. Our shipping process is designed to ensure that your products reach you in perfect condition and within the promised time frame.
1. Order Processing & Dispatch
- Processing Time: Orders are typically processed within 24-48 hours after payment confirmation (excluding weekends and public holidays).
- Dispatch Time: Once processed, orders are shipped from our warehouse and handed over to our delivery partners.
- Order Verification: If required, our team may contact you for additional details before dispatch to prevent fraudulent transactions.
2. Estimated Delivery Time
We partner with reliable courier services to ensure timely delivery. Below are the estimated shipping times based on location:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 1-4 business days |
| Tier 2 & Tier 3 Cities | 1-5 business days |
| Remote & Rural Areas | 3-7 business days |
Note: Delivery timelines are subject to factors such as logistics delays, weather conditions, national holidays, and unforeseen circumstances.
3. Shipping Charges
- Free shipping on all orders above ₹999.
- For orders below ₹999, a flat shipping fee of ₹50 applies (Charges may vary on your location).
- Express delivery options are available at an additional cost, depending on your location.
4. Tracking Your Order
Once your order is dispatched, you will receive a tracking ID via email and SMS. You can track your shipment by:
- Visiting the courier partner’s website and entering the tracking number.
- Logging into your FOBB Infotech account and checking the order status.
If you do not receive tracking details within 48 hours of placing an order, please contact us at [support@fobb.in].
5. Address Changes & Order Modifications
- Address changes or order modifications can be requested before the order is shipped. Once dispatched, changes cannot be made.
- In case of incorrect shipping details, FOBB Infotech is not responsible for delayed or failed deliveries.
6. Lost, Delayed, or Damaged Shipments
- If your order is delayed beyond the estimated delivery time, please contact us. We will work with our logistics partners to resolve the issue at the earliest.
- If an order is lost in transit, we will either reship the product or issue a full refund upon verification.
- If the product is delivered in damaged condition, please notify us within 24 hours with clear images to claim a replacement or refund.