At FOBB Infotech, we prioritize customer satisfaction and strive to provide a smooth and transparent return and refund experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Time Frame: Returns must be requested within 7 days from the date of delivery.
  • Condition of the Product: The item must be unused, undamaged, and in its original packaging with all accessories and manuals included.
  • Proof of Purchase: Customers must provide a valid receipt or order confirmation for the returned product.
  • Incorrect or Defective Items: If you receive an incorrect or defective product, you must provide clear images of the item along with a description of the issue.

Returns will not be accepted in the following cases:

  • Opened or used printer cartridges and office supplies.
  • Products that have been modified, damaged, or altered.
  • Products purchased under special discounts or clearance sales (unless defective).
  • Items returned without prior approval from our support team.

2. How to Initiate a Return?

To return a product, please follow these steps:

  1. Contact Our Support Team – Email us at [support@fobb.in] or call +91 9810234036 with the order details and reason for the return.
  2. Provide Necessary Proof – If applicable, attach clear images of the product, packaging, and any visible defects.
  3. Await Return Approval – Our team will review your request and provide return authorization along with the return shipping address.
  4. Ship the Product – Pack the item securely in its original packaging and ship it back to our return address. Ensure the package is properly labeled and includes the return approval reference.

3. Refund Process

Once we receive the returned item, we will inspect it and process the refund based on the following conditions:

  • Refund Method: Refunds will be issued via the original payment method (credit card, UPI, net banking, etc.).
  • Processing Time: Refunds are processed within 5-7 business days after approval. It may take additional time for banks or payment providers to reflect the refund in your account.
  • Partial Refunds: In some cases, partial refunds may be issued if the returned item does not meet all eligibility criteria.

Note:

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
  • If you paid via Cash on Delivery (COD), the refund will be issued as store credit or a bank transfer upon approval.

4. Replacement Policy

Instead of a refund, customers may request a replacement product in case of damaged or incorrect orders. The replacement will be shipped after the defective item is returned and verified.

For further assistance, reach out to us at [support@fobb.in].